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About the Course

 

Our Lean Healthcare Excellence Certificate Series is designed as an intense 4-day course focused on the role of the lean leader, a vision for improvement, and a strategy for effectively implementing.

Lean healthcare certification instruction is based on learning the tools and concepts of Lean through the three primary phases of Lean implementation:

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• Stabilize patient-care processes as well as non-patient-care processes before anything else. This will allow for a solid foundation upon which to use the Lean tools.

• Standardize the processes. This will allow best practices to be determined and improvements will be easier for future events.

• Simplify the process. This will allow continuous improvement to be a way of life through efficient scheduling and leveling, visual controls, error proofing, metrics, and coaching.

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The vision of the Lean Healthcare Excellence Certificate Series is to equip senior leadership, department managers, nurses, physicians, supervisors, and trainers with the skills and knowledge to create a healthcare system that has no harm to the patient and staff, no waiting, an engaged and excited workforce, and low cost.

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Lean Healthcare Topics

 

Benefits of This Training

• Engage Team Members in Increasing Efficiency

• Reduce Patient Wait Times & System Costs

• Create Stabile & Repeatable Processes

• Create an Organizational Culture of Problem Solving and Daily Operational Improvement to Increase Quality & Customer Satisfaction

 

You Will Learn

• Lean Healthcare Principles & Tools

• Leading & Sustaining Continuous Improvement and using the Plan, Do, Check, Adjust (PDCA) process

• Eight-Step Problem Solving

• A3 Thinking

• Value Stream Mapping

• Coaching, Mentoring & Team Building

• Training Within Industry (TWI)

• People-Centric Leadership

• Accountability & Culture

 

Agenda

 

NOTE: While this daily agenda describes the course content, the instructors have the flexibility to change the order of the presentation during facilitation.

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Day 1

The leader’s role in using fundamental lean principles and tools is demonstrated and reinforced using a hands-on Emergency Department simulation. 

 

Detailed Description 

The foundation of Lean is stability and standardization. The 8 wastes are introduced and coupled with lean tools & countermeasures. Participants learn the tools of continuous improvement and apply them through hands-on simulation exercises with an emphasis on visual workplace organization, quality at the source, batch reduction, standardization, and continuous flow. The Toyota Kata discipline is introduced to drive improvement following the PDCA (Plan, Do, Check, Adjust) method to improve the patient experience.

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Day 2 

Utilizes a lean management framework and incorporates 8-step problem solving along with exercises in problem-solving and team building. 

 

Detailed Description 

Leading and Sustaining Lean involves a framework of strategic alignment, disciplined culture, and operational transparency. The Lean Management System is comprised of elements including visual systems, process metrics, leader standard work, A3 problem solving, accountability boards, suggestion systems, and Gemba walks. This training is designed to teach a disciplined process to foster a problem-solving culture, build accountability, and reinforce PDCA thinking and management. Combining the Kata process with the Leading and Sustaining Lean system builds the disciplined structure for successful lean implementations.

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Day 3 

Value Stream Mapping is introduced to enable one to grasp the current condition and develop countermeasures toward an organizational challenge toward a Vision. The importance of Standards stresses the importance of stability & standardization as the foundation for problem-solving by going in-depth on some of the Lean tools. The DiSC Profile allows one to know their preferred style and how to more effectively communicate interpersonally and with teams.

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Detailed Description

Value Stream Mapping gives managers and executives a picture of the entire healthcare process, both value, and non-value-creating activities. The VSM process consists of identifying process groups, mapping the current state of person/material and information flow, assessing waste in the process, and designing an improved process. Value Stream Maps enable one to grasp the current condition in a process using Training Within Industry (TWI) Job Methods and then, develop improvement targets aligned with a Kata challenge.

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In the Importance of Standards course, participants dive deeper into 5S and Visual Control to gain process stability. The training focuses on the 5S methodology (Sort, Set In Order, Shine, Standardize, Sustain) and implementing 5S in a healthcare environment. The Training Within Industry (TWI) Job Instruction method is presented and demonstrated will improve patient safety.

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Team Building with DiSC trains in communication essential for the Coaching Kata by going through team-building exercises. The DiSC Profile allows one to know their preferred style and how to more effectively coach and communicate interpersonally and with teams.

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Day 4

Leading a Lean Culture takes a systems perspective approach to people processes using a People-Centric Leadership Model.

 

Detailed Description

Leading a Lean Culture focuses on the people side of Lean and developing a culture of continuous improvement with its philosophy, processes, and people aligned to cultivate problem-solving. Participants will be exposed to a People-Centric Leadership model where people can realize their talents, go home fulfilled, and the healthcare system is enhanced. In addition, participants are exposed to the systems used to drive toward developing people to the fullest potential

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